The Victorian Healthcare Experience Survey (VHES) allows a wide range of people to provide feedback on their experiences and features specialised questionnaires for:
- adult and child inpatients, including parents/guardians
- maternity clients
- adult and child emergency department attendees, including parents/guardians
- adult and child specialist clinics patients
These surveys are distributed in the month following the hospital admission or the emergency department attendance.
People may respond either online or by pen and paper with a freepost return.
The VHES surveys are available in English and a range of community languages: Arabic, Cantonese, Croatian, Greek, Hindi, Italian, Macedonian, Maltese, Mandarin, Polish, Russian, Serbian, Spanish, Turkish and Vietnamese.
Feedback can also be given through our Patient Experience survey or through this site via the feedback form.