Important Information COVID-19

Visitors please be aware of the following:
Updated information on visiting the Hospital and Residential Aged Care 

The Victorian government and the DHHS announced restrictions for health care facilities would be eased from midnight November 22.

There are now no limits on the number of visitors to patients or residents, or restrictions on the reason for visiting. Health services are to set restrictions at the local level to ensure COVIDSafe is maintained.

Visitors do not have to be socially distanced when inside the patient or resident’s private room, however, they must observe social distancing rules when in communal spaces or shared rooms.

Some examples of communal spaces are; waiting rooms in medical and dental, living spaces in aged care, outdoor areas.

In these spaces you must remain social distanced, staying 1.5m away from others and density limits apply with one person permitted every 4 square metres.

Residents can also now leave their care facility for any reason, provided they comply with current restrictions applicable to all Victorians.

There are no longer any age limits on visitors. A reminder that all visitors over the age of 12 must wear a mask unless an exemption is in place.

All other visitor restrictions are to remain, visitors must;

  • Wear a mask if they are 12 years or older
  • Sanitize their hands
  • Be screened upon entry into the health service


What does this mean for NCN Health

Patients and residents will be able to receive 2 visitors at a time during visiting hours.

This gradual return to normal is in place while we ensure we can support the increased demand on screening staff for visitors and residents who are coming and going.

There are some exceptions to the rule of 2 visitors per patient or resident at any time, including visitors providing End of Life Care.

If you have any concerns or questions, we are here to help.

Nathalia: 03 5866 9444

Cobram: 03 5871 0777

Numurkah 03 5862 0555


Visiting Hours


Weekdays 800am – 4.30pm

Weekends 1.00pm – 4.00pm.




Weekdays 10.00am – 12pm and 2.00pm – 4.00pm

Weekends 10am – 1.00pm



7 days per week – 10.00am-12pm and 2.00-5.00pm

​Vaccination against influenza recommendations
NCN Health recommends that all permitted visitors to residential aged care have an up to date vaccination against influenza. We are committed to protecting the Health and Safety of our residents. 

To book your flu vaccination, please contact your local GP. 

​Visitor Screening Requirements
  • ​All visitors will be screened prior to entry. 
  • All visitors will be asked the purpose of their visit (eg. visiting residential aged care) 
  • All visitors will be asked their first name, surname and contact number (to assist with contact tracing if required

​Visitors cannot visit if the answer is YES to any of the questions below; 
  a)  have been diagnosed with coronavirus and have not been discharged from isolation
  b)  have arrived in Australia within the last 14 days
  c)  have recently come into contact with a person who has a confirmed case of coronavirus
  d)  have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness,  fever or chills)
  e)  have a temperature over 37.5 degrees 

Testing Criteria For Coronavirus 
People without symptoms should not be tested except in special circumstances such as recovered cases wishing to return to work in a healthcare facility or aged care facility or where requested by the department as part of outbreak management or enhanced surveillance.
Patients who meet the following clinical criteria should be tested:

Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation*
Acute respiratory infection (e.g. cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell or loss of taste)
Note: In addition, testing is recommended for people with new onset of other clinical symptoms consistent with COVID-19** AND who are close contacts of a confirmed case of COVID-19; who have returned from overseas in the past 14 days; or who are healthcare or aged care workers
*Clinical discretion applies including consideration of the potential for co-infection (e.g. concurrent infection with SARS-CoV-2 and influenza)
**headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea

Older persons
Older people may present with other atypical symptoms including functional decline, delirium, exacerbation of underlying chronic condition, falls, loss of appetite, malaise, nausea, diarrhoea and myalgia.

General comments:

  • All patients being tested for COVID-19 should home isolate until test results are available. All patients should attend an emergency department if clinical deterioration occurs.

Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.

​Community Testing Available Across Moira Shire
NCN Health is encouraging all community members who have very mild, flu like symptoms to get tested for COVID-19 at one of the 4 hospitals within the Moira Shire.

The four hospitals in the Moira Shire are working to find and treat any cases of COVID-19 that could lead to community transmission or outbreak. Testing will be available to people who are showing symptoms, however mild, of COVID-19 including; fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or fatigue or tiredness for no identified reason.

The test is free, takes around five minutes and involves a swab from the back of your throat and nose. You need to bring at least one form of identification, such as your Medicare card, and you should return home immediately after the test and remain in self-isolation until you receive your test result.

If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;

  • Numurkah Hospital          Monday to Friday, 9am – 11am                         Ph: 5862 0555
  • Cobram Hospital              Monday to Friday, by appointment              Ph: 5871 0777
  • Nathalia Hospital             By appointment only                                          Ph: 5866 9444
  • Yarrawonga Health          7 days, by appointment                                     Ph: 5743 8132

If you need a COVID-19 test after hours or on the weekend, please call your local hospital for more information. 


Welcome to Cobram District Health, an integrated health hub on the Murray river. Our services include Hospital and Urgent Care, Theatre  and Day Procedures, Medical and Dental Clinics, Pathology, Community and Allied Health Care and Residential Aged Care. We are truly a one stop shop for all your health needs. 

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