Important Information COVID-19

Visitors please be aware of the following restrictions:
Updated information on visiting Residential Aged Care 
NCN Health has changed its visiting hours in line with the directions from the Victorian Government. The number of visitors permitted to visit a person in residential aged care,  in most cases, is one visitor, for two hours per day. 
These directions have come from the Victorian Government and are related to the declared State of Emergency in Victoria.
How many visitors can attend?
Under the directions, visitors to  residential aged care are only permitted if the visit is considered essential. Visitors may visit once per day, for two hours only.

When entering the health service you will be screened, have your temperature checked and be asked to provide some details. You will also be required to sign in and out. 

Who is permitted to visit?
Visits will only be allowed on compassionate grounds for care and support and at an agreed time arranged with the Nurse Unit Manager. Compassionate visits for care and support include:

  • If a resident is receiving end of life care
  • Where the visit forms part of the resident’s care plan such as; active assistance with meals, or active assistance with behaviours of concern
  • Where emotional and social support cannot be provided by electronic means, for example; telephone calls, video calls, etc … 
  • Where there is a significant change or deterioration in a resident condition

Are there any exceptions to visiting restrictions?
There are a number of exceptions to the restrictions of one visitor per day for two hours, some examples include;

  • Visitors providing end of life care
  • As disability worker providing a disability service to a patient or resident

We understand that the needs and care of every resident are unique. If you have any concerns or questions or would like to find out if you are exempt from visitor restrictions,  please contact NCN Health  Director of Clinical Services Carolyn Hargreaves. Ph: 03 5871 0777

Please be assured these measures are in place to protect staff, residents and patients, together with the broader community.

Updated visitor hours for the Hospital

NCN Health has updated its visiting hours for the hospital in line with the directions from the Victorian Government.

  • Patients over 18 years are permitted to have one visitor per day for a maximum of two hours, if the visit is considered essential
  • Patients under 18 years may have two parents or carers visit at the same time with no time limit
Exempt visitors must abide by the following restrictions: 
  • All visitors will be screened prior to entry for signs of COVID-19. Do not visit if you are unwell
  • Maintain 1.5m distance from residents, patients, employees and other visitors
  • Children under the age of 16 are not permitted in residential aged care

​Please consider using alternatives to visiting such as phone calls and video chat where possible. ​

​Vaccination against influenza recommendations
NCN Health recommends that all permitted visitors to residential aged care have an up to date vaccination against influenza. We are committed to protecting the Health and Safety of our residents. 

To book your flu vaccination, please contact your local GP. 

​Visitor Screening Requirements
  • ​All visitors will be screened prior to entry. 
  • All visitors will be asked the purpose of their visit (eg. visiting residential aged care) 
  • All visitors will be asked their first name, surname and contact number (to assist with contact tracing if required

​Visitors cannot visit if the answer is YES to any of the questions below; 
  a)  have been diagnosed with coronavirus and have not been discharged from isolation
  b)  have arrived in Australia within the last 14 days
  c)  have recently come into contact with a person who has a confirmed case of coronavirus
  d)  have symptoms of acute respiratory infection (sore throat, cough, fatigue or tiredness, runny nose, loss of sense of smell or taste, breathlessness,  fever or chills)
  e)  have a temperature over 37.5 degrees 

Testing Criteria For Coronavirus 
People without symptoms should not be tested except in special circumstances such as recovered cases wishing to return to work in a healthcare facility or aged care facility or where requested by the department as part of outbreak management or enhanced surveillance.
Patients who meet the following clinical criteria should be tested:

Fever OR chills in the absence of an alternative diagnosis that explains the clinical presentation*
Acute respiratory infection (e.g. cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell or loss of taste)
Note: In addition, testing is recommended for people with new onset of other clinical symptoms consistent with COVID-19** AND who are close contacts of a confirmed case of COVID-19; who have returned from overseas in the past 14 days; or who are healthcare or aged care workers
*Clinical discretion applies including consideration of the potential for co-infection (e.g. concurrent infection with SARS-CoV-2 and influenza)
**headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea

Older persons
Older people may present with other atypical symptoms including functional decline, delirium, exacerbation of underlying chronic condition, falls, loss of appetite, malaise, nausea, diarrhoea and myalgia.

General comments:

  • All patients being tested for COVID-19 should home isolate until test results are available. All patients should attend an emergency department if clinical deterioration occurs.

Please consult your GP or call the Department of Health and Human Services Coronavirus hotline on 1800 675 398 if you have further questions.

​Community Testing Available Across Moira Shire
NCN Health is encouraging all community members who have very mild, flu like symptoms to get tested for COVID-19 at one of the 4 hospitals within the Moira Shire.

The four hospitals in the Moira Shire are working to find and treat any cases of COVID-19 that could lead to community transmission or outbreak. Testing will be available to people who are showing symptoms, however mild, of COVID-19 including; fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or fatigue or tiredness for no identified reason.

The test is free, takes around five minutes and involves a swab from the back of your throat and nose. You need to bring at least one form of identification, such as your Medicare card, and you should return home immediately after the test and remain in self-isolation until you receive your test result.

If you feel unwell, with symptoms of COVID-19, you can now access testing at the following times and locations;

  • Numurkah Hospital          Monday to Friday, 2pm – 3.30pm                   Ph: 5862 0555
  • Cobram Hospital              Monday to Friday, 1.30pm – 3.30pm                Ph: 5871 0777
  • Nathalia Hospital             By appointment only                                          Ph: 5866 9444
  • Yarrawonga Health          7 days, by appointment                                     Ph: 5743 8132


Welcome to Cobram District Health, an integrated health hub on the Murray river. Our services include Hospital and Urgent Care, Theatre  and Day Procedures, Medical and Dental Clinics, Pathology, Community and Allied Health Care and Residential Aged Care. We are truly a one stop shop for all your health needs. 

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